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Frequently Asked Questions
  • I can't log in to my Laser e-Portfolio

    Click to watch a video walkthrough of the logging in process.

    The first thing to do is check you are logging into the right place. If you are completing a qualification with a training provider or college anywhere in the world, you will have a unique URL for that Laser.

    Please check that you are seeing your organisation’s logo in the top left corner of the login screen. If it is not the correct logo, you are trying to login to the wrong Laser which is why your login details are not recognised. You may need to go back to the original email you were sent by your training organisation to retrieve the URL or contact your assessor or training provider directly.

    This often happens if you use Google search to get to a login screen. Google will most likely take you to the incorrect Laser login page for your organisation as we cannot control which of the many Lasers will be returned as a result on Google, and if you are not training with the organisation the results give you, you will not be able to login.

    If you are seeing the message ‘user no longer active’ this means your organisation has suspended your account. You must contact the organisation directly to ask them to reinstate your account, our team do not have the authority to do this.

    If you are completing a short course please make sure you are logging in here.

    If you are completing a care certificate course please make sure you are logging in here.

    If you are using Laser Lessons rather than the Laser e-portfolio please make sure you are logging in here.

    Please contact our customer service team if you are still unable to login or you are unsure of the steps described above.

  • I've forgotten my username or password

    Please contact your training organisation before contacting our support team as they will have all your details. However, our team are here to support all Laser users, so do contact us if you have no other way of getting this information and we will help you.

  • Can I upload a video or audio file to the Laser?

    Yes, you can.

    However, please be sure the file is not too large and so cannot be uploaded. For more information about uploading larger files to the Laser, please see our guidance.

  • How much does the Laser e-Portfolio cost?

    Please see our Prices page for more information.

  • What kind of customer support do you offer?

    Our customer service team is available to guide you through using any of our Laser products. You can call us Mon – Fri 8am – 5pm (GMT), or you can use our out-of-hours service for urgent technical support, such as an unexpected error message.

    If you are outside the UK we ask you get in touch so we can arrange a time to suit you to explain things in more detail. We will happily work to your time zone, but we may need some time beforehand to ensure a member of the team is available.

    We pride ourselves on our customer service and support. Read more about this on our About Us page.

  • Do you only offer NCFE CACHE qualifications and courses?

    Not at all.

    We work very closely with NCFE CACHE and this working relationship is very important to us. NCFE CACHE endorse our learning programme, e-portfolio, learning resources, and the majority of our childcare CPD short courses. However, the Laser e-portfolio can be used to deliver leading UK awarding organisation qualifications, and our learning resources incorporate the differences between these awarding organisations as you can see here.

    Please get in touch with us if you would like to check whether we already work with your chosen awarding organisation.

  • Are the Laser e-Portfolio and Laser Lessons available internationally?


    The Laser e-portfolio and learning resources are being used by clients across the world. Please read more on our International page or contact us if you would like to discuss what we can offer you.

  • Do Laser products work on mobile devices?


    You can access our products on tablets and mobiles as well as laptop or desktop computers.

  • Can I purchase the Laser e-Portfolio without Laser Lessons resources and vice versa?

    Yes, you can.

    You can use the e-portfolio without learning resources, or you can use the Laser Lessons platform alongside a different e-portfolio.

  • If I purchase the Laser e-Portfolio or already use the Laser e-Portfolio and want to add Laser Learning resources, will my learners have two logins to separate platforms??


    The Laser e-portfolio incorporates the learning resources which are available separately on a Laser Lessons system. Laser Lessons is specifically for those who do not want to purchase the Laser e-portfolio or are already using a different e-portfolio. The advantage of using the Laser as your e-portfolio is that learners can access everything in one place.

  • How do the Laser e-Portfolio and learning resources benefit apprenticeship providers?

    The Laser is equipped with everything you need to deliver apprenticeships. The Laser incorporates the development diary, end point assessment (EPA), and even calculates your 20% off-the-job training for each apprentice.

    These additions have been made in keeping with our ‘simple to use’ ethos.

    If you’re delivering apprenticeships, you simply need to let us know which courses/qualifications you would like added to the Laser to make up your apprenticeship standards.

  • How easy is it to conduct audits and EQA visits using the Laser?

    It’s very easy.

    Our team have experience working as assessors and IQAs, and with EQAs, and have also experienced awarding organisation, funding, and Ofsted audits. We ask that you let us know that you are expecting or about to begin any audit so we know any enquiries will be urgent. Any auditor can be given secure access to the Laser to view whichever learners and assessors you please.

    They can view everything they need including start up paperwork, workplans, communication with assessor and IQA, contact time, time in learning, lessons accessed, feedback, RAG code, progress reviews, employer engagement, completion paperwork, and certification.

  • Can the Laser be personalised with our organisation's logo?

    Yes, it can.

    The Laser e-portfolio and Laser Lessons are setup with your organisation logo so your learners and staff know they are in the right place. We can also include your branding on the certificates issued for your CPD learners.

  • I am looking for an e-Portfolio for a qualification you currently don't have learning resources for. Can I still use the Laser as my e-Portfolio?


    You can use the Laser e-portfolio as your chosen e-portfolio for courses and qualifications without learning resources.

  • I would like to use the Laser platform for training which is not a recognised UK qualification. Is this possible?

    We have clients who are making use of the Laser platform for training other than UK qualifications, including staff development training. If you have something specific in mind, please get in touch so we can discuss this in more detail.

  • Can I work with you to create my own learning resources?

    Yes, you can.

    We have worked with different educators to create digital learning resources and short courses to meet their needs. Please get in touch to discuss how we may be able to achieve this with you.

  • Are Laser Systems and Laser Learning training providers?

    The only training our team provides is assessor and IQA training for international clients using the awarding organisation, CACHE.

    Laser Systems and Laser Learning are not a training provider for any other form of qualification and we have no affiliation with the organisation Laser Learning Awards.

    If you are looking to complete a qualification you will need to find an appropriate training provider or college for your training.

  • Are you looking for writers for lesson resources and short courses?

    We would be very happy to hear from anyone with occupational competence in a subject area who would like to be involved in writing our learning resources and short courses.

    We may not be looking at the exact moment you contact us, but we are constantly adding new resources and courses and so are always looking for the right person with the necessary skills and knowledge to write for us. Please contact us with your details so we can get in touch.

Get In Touch
We'd love to hear from you

If you’d like to know how we can work with you to meet your needs, please contact us and we would be delighted to give you a demonstration.

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