Laser Learning Learners are at the Heart of what we do

Putting Learners at the Heart of what we do

It was a pleasure to be guests at the e-Assessment Awards dinner on Wednesday in London. We were delighted to find out Laser Learning had been selected as a finalist in the Export to Excellence category last month and now had the chance to celebrate the best of innovation in the sector with other e-assessment champions.

Laser Learning e-Assessment Awards 2019 Finalists

Chairman, Matt Wingfield commented that this year had seen a much stronger focus on the needs of the learner alongside using e-assessment to improve outcomes for learners. This has been at the heart of what we do since the very beginning, and it was an honour to be one of the businesses included in this statement.

In 2019 we have further developments to share, all of which we have created to fully support learners and staff using the Laser, but also to ensure the best possible learning journey for each individual learner.

If you would like to know more about our Laser e-portfolio and virtual learning environment, as well as our range of digital learning resources please don’t hesitate to get in touch.

e-Assessment Awards Finalists 2019 Laser Learning

e-Assessment Awards 2019 Finalists

We are delighted to be one of the three finalists in the Export to Excellence category of the e-Assessment Awards 2019.

e-Assessment Awards 2019 Finalists Laser Learning

The e-Assessment awards programme was launched in October 2016 to highlight and celebrate the outstanding and positive contributions that technology makes to all forms of assessment, and has gone on to showcase the best practice, research and innovation in the sector.

The awards programme holds a unique position, as it encompasses all sectors of education; from schools, through further and higher education to workplace training and professional exams.

The six sets of finalists were shortlisted by six separate panels of highly experienced, international experts.”

The winners will be announced at the gala dinner on the 10th April and we would like to take this opportunity to congratulate all those who have been nominated.

Awards which recognise commitment to digital and online learning and assessment mean a great to deal to us as we have been ambassadors for online learning for over a decade, and we believe strongly in the importance of flexible learning that encompasses every learner as an individual.

If you would like to find out more about the Laser e-portfolio and online learning resources, please don’t hesitate to get in touch.

A group of apprentices with their Laser Learning goody bags and balloons

Celebrating Apprenticeships

We were delighted to welcome Slough MP, Tan Dhesi to our offices on Friday to celebrate National Apprenticeship Week 2019.

He joined our directors alongside childcare apprentices completing their qualification using the Laser e-portfolio and online learning resources from Chiltern Training.

The apprentices took part in a short training session using the Laser and then headed back to their work placement with a Laser Learning goody bag. During the session, our team highlighted how their Laser lesson resources were there to support them throughout their learning journey. Each apprentice can access their learning online at a time to suit them, and being able to work through lessons at their own pace also gives them to ability to revisit learning any time.

Laser Lessons allow apprentices to work their way through tutorial videos, reading, good practice example videos, quizzes, evidence opportunities, and case studies. Each lesson gives consistent learning to each apprentice with a virtual learning environment and e-portfolio to provide both blended learning and audit trail.

It is with great pride we celebrated National Apprenticeship Week 2019 as we continue to be ambassadors for vocational lifelong long learning, adult education, and professional development training.

If you would like to find out more about the Laser e-portfolio or Laser Lessons, please don’t hesitate to contact us.

Laser Learning Customer Service Apprenticeships

National Apprenticeship Week 2019 – Choosing an apprenticeship in Customer Service

National Apprenticeship Week runs from 4 – 8 March and is a time to celebrate the legacy of apprenticeships, while also taking the opportunity to inform young people and businesses about the positive impacts apprenticeships could have for them.

Our team of educators and writers believe strongly in the importance of lifelong learning and apprenticeships. This is why we work hard to create the best possible online learning resources for colleges and training providers to use as part of their blended teaching and learning approach for their learners.

Why choose an apprenticeship in Customer Service?

Providing the best possible customer service is essential to every business. Whether it’s interacting with customers face-to-face, by phone, or by email and text, it’s integral that each customer feels valued and is treated with the upmost care.

Working in the customer service industry is a varied role and means working closely with members of the public, as well as other businesses. As a customer service representative, you are an ambassador for the company you work for and need to embody a positive attitude with an appetite to solve problems quickly.

You might consider starting an apprenticeship in customer service if you are enjoy working with people and like to bring a smile to people’s faces on a daily basis. If you’re a natural at conversation and putting people at ease, while also good at resolving problems, this is an ideal industry for you.

What will you learn?

An example of a qualification you might complete as part of an apprenticeship is the NCFE Level 2 Diploma in Customer Service, though our learning resources are relevant to the standards for a wide variety of awarding organisations.

Throughout your apprenticeship, your on the job learning will help you develop the knowledge and skills necessary to effectively communicate in the work environment, complete business and administration tasks such as collating data and creating reports, as well as helping you to effectively manage information, and build relationships with your colleagues.

How will you learn?

As an apprentice you learn ‘on the job’ which means you gain hands-on experience from day one. This gives you the advantage of gaining invaluable experience from colleagues and managers in a real work environment. It also means you earn a salary while working towards achieving your qualification, and in most cases your apprenticeship costs are covered by Government funding.

To achieve your qualification you will need to produce work to show you are competent in each of the qualification criteria, which means you will successfully pass each unit. You will also need to show you are competent in your work environment.

This doesn’t necessarily mean you are asked to produced a written piece of work for each of the criteria as there are many different ways to collect evidence for your portfolio. You may also take part in a professional discussion with your trainer, produce reflective accounts, take part in group discussions, produce videos to show your competence, and be assessed via observation in the workplace.

If you are completing a qualification with a training provider or college who use our Laser e-portfolio and/or Laser Lessons resources, you will be supported by a trainer who will guide you through your qualification, set your workplans, and mark your work. They are the person you can contact whenever you have a question about your coursework or need advice about your learning journey.

Your trainer will conduct teaching sessions with you and you can then use the Laser Lessons resources to continue your study during your allocated learning time.

Here’s an example a Think and Challenge created specifically for this qualification as part of our Laser Lessons resources.

CASE STUDY

James takes a call from a customer who is fairly irate as he has been expecting a phone call telling him a product he is waiting some time for is now in stock and will be delivered.

James informs the customer that he knows nothing about the issue, and it is not his fault no one has contacted him about it. At this point the customer got more annoyed and tells James that he wanted to speak to someone in a position of responsibility and would not be using the company again. James then put the call through to his manager.

  1. Do you think the situation could have been handled in a more appropriate manner?
  2. What do you think James should have done?
  3. What would your recommendations be for James to help him be more efficient?

As our resources are online you can access them with an internet connection anywhere and at any time. If you are using the Laser e-portfolio you can also upload work, read feedback comments, and email your trainer at any time.

What roles can you go on to work in?

You can go on to work as a customer service representative, or use your skills to move into other junior roles such as a personal assistant or secretary, as well as finding the perfect industry in which you feel passionate about delivering outstanding customer service representation.

There are also higher levels of qualification you can achieve at levels 4, 5, and 6 which can aid you to move into manager positions or to further specialise your knowledge and skills. You may wish to go on to develop your conflict resolution skills, or develop customer service skills for dealing with business customers rather than members of the public. Developing an outstanding set of skills in the industry could lead to working with exclusive customers in the future.

More about our Laser Lessons resources

Laser Lessons resources are written by subject specialists with vocational experience in their chosen area. Each lesson follows our unique Laser format, giving each learner:

If you’re considering applying for an apprenticeship, look for local apprenticeship vacancies on the Find an Apprenticeship website.

If you are a training provider, college, or business who would like to more about using the Laser e-portfolio and Laser Lessons resources to deliver apprenticeship teaching and learning, please don’t hesitate to get in touch.

Elderly carer sitting with two of her patients in the care home. They are enjoying some cake and tea.

National Apprenticeship Week 2019 – Choosing an apprenticeship in Health and Social Care

National Apprenticeship Week runs from 4 – 8 March and is a time to celebrate the legacy of apprenticeships, while also taking the opportunity to inform young people and businesses about the positive impacts apprenticeships could have for them.

Our team of educators and writers believe strongly in the importance of lifelong learning and apprenticeships. This is why we work hard to create the best possible online learning resources for colleges and training providers to use as part of their blended teaching and learning approach for their learners.

Why choose an apprenticeship in Health and Social Care?

The health and social care workforce is integral to our society. Whether it’s taking care of the elderly in their homes, working in a care home, or supporting people with additional needs; health and social care practitioners make an incredible difference to the lives of so many people and their loved ones.

As with childcare, working in the health and social care sector is an incredibly rewarding career path, and once again it’s also a lot of work! However, your commitment can mean bringing a smile to a person’s face and giving them the support and confidence they need to enjoy their day.

You might consider starting an apprenticeship in health and social care if you want to provide care to those who need it and are passionate about improving the standards of care to ensure all those who need support receive the very best individualised care to meet their varying needs.

What will you learn?

An example of a qualification you might complete as part of an apprenticeship is the NCFE CACHE Level 2 Diploma in Care, though our learning resources are relevant to the standards for a wide variety of awarding organisations.

Throughout your apprenticeship, your on the job learning will help you develop the knowledge and skills necessary to effectively provide individualised care to service users. Your learning will cover a wide variety of areas including dementia awareness, mental health and well-being, supporting individuals with their physical and emotional care, daily living needs and healthcare procedures.

How will you learn?

As an apprentice you learn ‘on the job’ which means you gain hands-on experience from day one. This gives you the advantage of gaining invaluable experience from colleagues and managers in a real work environment. It also means you earn a salary while working towards achieving your qualification, and in most cases your apprenticeship costs are covered by Government funding.

To achieve your qualification you will need to produce work to show you are competent in each of the qualification criteria, which means you will successfully pass each unit. You will also need to show you are competent in your work environment.

This doesn’t necessarily mean you are asked to produced a written piece of work for each of the criteria as there are many different ways to collect evidence for your portfolio. You may also take part in a professional discussion with your trainer, produce reflective accounts, take part in group discussions, produce videos to show your competence, and be assessed via observation in the workplace.

If you are completing a qualification with a training provider or college who use our Laser e-portfolio and/or Laser Lessons resources, you will be supported by a trainer who will guide you through your qualification, set your workplans, and mark your work. They are the person you can contact whenever you have a question about your coursework or need advice about your learning journey.

Your trainer will conduct teaching sessions with you and you can then use the Laser Lessons resources to continue your study during your allocated learning time.

Here’s an example of a Think and Challenge section of a Laser Lessons resource created specifically for this qualification.

CASE STUDY

Rebecca and Irina are best friends and both work at Sunnyside Rest home looking after elderly residents, many of whom have symptoms of Dementia.

One day, Rebecca is late back from lunch and is told off by her line manager. Rebecca is then very annoyed at Irina for not helping her to complete her tasks or covering for her until she was back from lunch.

The girls are quite obviously upset with each other and many of the individuals they care for are starting to show signs of distress.

1. If you were Rebecca and Irina’s manager, how would you encourage them to sort out this problem?

2. What would you say to Rebecca and Irina about how their argument is affecting the people they look after?

3. How will you encourage Rebecca and Irina to develop a good professional relationship?

As our resources are online you can access them with an internet connection anywhere and at any time. If you are using the Laser e-portfolio you can also upload work, read feedback comments, and email your trainer at any time.

What roles can you go on to work in?

You can go on to work as an adult care worker, healthcare assistant or support worker, or personal assistant within a variety of environments in either the private or public sectors.

There are also higher levels of qualification you can achieve at levels 4, 5, and 6 which can aid you to move into manager positions or to further specialise your knowledge and skills to provide support and care to specific groups of people; this may be vulnerable adults, vulnerable children, or adults and children who are living with specific needs.

More about our Laser Lessons resources

Laser Lessons resources are written by subject specialists with vocational experience in their chosen area. Each lesson follows our unique Laser format, giving each learner:

  • A filmed tutorial with a professional presenter and accompanying text for those with hearing difficulties
  • Selected reading available in PDF format and also from trusted websites
  • A presentation to give further explanation of a specific topic
  • Good practice example videos, including videos scripted by Laser Systems for Canal Wharf Studios to cover specific criteria
  • An interactive quiz to test knowledge gained
  • Evidence opportunities which allow the learner to produce work towards their course
  • Extended learning materials for those who want to develop their skills and knowledge even further
  • A think and challenge activity which asks the learner to put the knowledge they have gained towards a real-life scenario

If you’re considering applying for an apprenticeship, look for local apprenticeship vacancies on the Find an Apprenticeship website.

If you are a training provider, college, or business who would like to more about using the Laser e-portfolio and Laser Lessons resources to deliver apprenticeship teaching and learning, please don’t hesitate to get in touch.